Frequently Asked Questions

  • #1 How can I be sure you are advising me correctly?
    We have been in the business for many years, with vast experience. Feel free to read our testimonials on here and Most of my work comes through word of mouth.

  • #2 Can you assure me that I shall not be sold something I don't really need?
    Absolutely. Dorset Loft Ladders will do a free site survey and only fit the ladder which is suitable for your needs.

  • #3 Will there be any mess once you leave my home?
    Not at all. Our experienced installer carries adequate dust sheets to ensure your home is fully protected, once the work has been completed the area will be tidied up and any rubbish removed.

  • #4 How long will the work take to complete?
    That depends on the work to be carried out, but Dorset Loft Ladders will be able to advise you after the survey has been carried out.

  • #5 Are you're products guaranteed?
    Yes all of our products and services are fully guaranteed.

  • #6 What is your lead time?
    We will try our utmost to carry out your work within a week or two of booking sometimes sooner.

  • #7 Are you insured?
    Yes, Dorset Loft Ladders are fully insured against damage and injury.

  • #8 Do you offer a free survey?
    Yes, we offer a free site survey in most parts of Dorset & Hampshire.

  • #9 Can you move or alter the current loft opening?
    Yes, the loft opening can be extended or moved to a different area where possible.

  • #10 If you move the loft hatch, are you able to close and plaster the old loft hatch?
    You would have to arrange a plasterer to fill in and plaster the old hatch opening. Dorset Loft Ladders can supply a phone number for a plasterer we use often.

  • #11 Can you supply loft ladders for various ceiling heights?
    Dorset Loft Ladders can get most loft ladders to reach different heights.

  • #12 After you have fitted the new loft hatch will there be a draft?
    No, Dorset Loft Ladders will fit a small bead around the opening so it will be draft free. Dorset Loft Ladders can supply and fit where possible at an additional cost a UPVC Insulated loft hatch with drop down door.

  • #13 Do you fit loft stairs for loft conversions?
    No, Dorset Loft Ladders don't fit permanent loft stairs.

  • #14 Do you offer a supply only service?
    No, Dorset Loft Ladders don't offer a supply only service.